Refund & Cancellation Policy
Official policy for purchases made via NaukriDost (Shiksha Suvidha Network).
1. Scope
This policy covers payments for courses, subscriptions and school/staff registrations done via NaukriDost. By making a payment you agree to this policy and our Terms & Conditions and Privacy Policy.
2. Payment Methods
Payments are processed through secure third-party gateways (Cashfree, UPI, card). NaukriDost does not store card or UPI details.
3. When Refunds Are Considered
Refunds are considered in specific cases only:
- Eligible: Duplicate transaction for the same service (within 24 hours), or payment deducted but the service not activated due to a technical fault.
- Not eligible: Change of mind after activation, incorrect input by user (wrong course/school/staff number), or inability to access due to local device/network issues.
4. How to Request a Refund
Send an email to careersuccess85@gmail.com with the following details:
- Full name (as on account)
- Registered mobile / email
- Transaction ID, date and amount
- Short explanation (include screenshots if available)
We review requests within 5 working days. If approved, refunds are processed by the payment gateway and typically reach your account within 7–10 business days depending on bank/gateway timelines.
5. Cancellation by NaukriDost
If we cancel a course or service, you will be offered either a full refund to the original payment method or a transfer to an alternative course of equivalent value.
6. Partial Refunds & Adjustments
For some services (e.g., partially consumed subscriptions or time-limited batches), partial refunds or prorated adjustments may be offered at our discretion and in line with the product terms.
7. Disputes
In case of disputes related to transaction processing, we coordinate with the payment gateway and the bank. Users may also raise a chargeback with their bank, though that process is independent of NaukriDost.
8. Contact
For refund requests or questions:
📧 careersuccess85@gmail.com
🌐 https://merasir.com/gyanpath
📍 Madhubani, Bihar – 847228